Frequently Asked Questions (FAQs)
Welcome to Shafaf. Here are answers to some of the most common questions about our jewellery, accessories, orders, shipping, cancellations, exchanges and refunds.
1. What products does Shafaf offer?
Shafaf offers a curated range of women's jewellery and accessory gift combos, designed for everyday styling, gifting and special occasions.
2. Are Shafaf products adjustable or free size?
Yes. Our products are designed to be adjustable and free size wherever applicable. Please check the individual product description for specific product details before placing your order.
3. How can I place an order?
Browse our website, select your preferred product, add it to your cart and proceed to checkout. Enter your delivery details, select an available payment method and place your order.
4. How long does delivery take?
Orders are generally delivered within 4–7 business days to serviceable locations across India.
5. How long does it take to dispatch my order?
Orders are generally processed and dispatched from our fulfilment centre within 1–2 business days.
6. How can I track my order?
Once your order has been dispatched, tracking details will be shared with you through email and WhatsApp, allowing you to track your shipment.
7. Can I cancel my order?
Yes. Orders can be cancelled only before they are dispatched.
Once an order has entered the shipping or dispatch stage, it cannot be cancelled. To request a cancellation, please contact our support team immediately with your Order ID.
8. When will I receive my cancellation refund?
Approved cancellations made before dispatch are eligible for a full refund to the original payment method. Refunds are generally processed within 5–7 business days.
9. Can I return or exchange a product if I change my mind?
No. Due to the personal and delicate nature of jewellery and accessories, Shafaf follows a no-return policy for change-of-mind purchases, personal preferences or size/fit concerns.
As our products are adjustable and free size wherever applicable, customers are requested to review the product details before placing an order.
10. What if I receive a damaged product?
If you receive a damaged product, please contact us within 24 hours of delivery.
You must provide your Order ID, clear photographs and a continuous unboxing video showing the condition of the package and product.
Our quality team will review the claim and, if approved, arrange a replacement or refund as applicable.
11. What if I receive the wrong product?
If you receive an item different from the one you ordered, contact us within 24 hours of delivery with your Order ID, clear photographs and a continuous unboxing video.
After verification, we may arrange a replacement or provide a full refund where a replacement is unavailable.
12. What happens if I don't have an unboxing video?
An unboxing video and clear images are required for claims involving damaged or incorrectly delivered products. Claims without the required proof may not be accepted.
13. Can I exchange a product after 24 hours?
Exchange or damage/wrong-product claims must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.
14. Will I have to pay for an approved replacement?
For an exchange approved by Shafaf due to a verified damaged or incorrect product, the replacement will generally be arranged at no additional cost.
15. How long does an exchange take?
Once your exchange request and supporting proof have been reviewed and approved, our team will coordinate the replacement. The actual delivery time may vary depending on the location and courier service.
16. Are there any products that cannot be exchanged?
Products are not eligible for exchange in cases such as change of mind, personal style preference, size or fit concerns, minor colour/finish variations caused by photography or screen settings, or damage caused after delivery due to misuse or improper handling.
17. What payment methods are available?
The payment methods available to you will be displayed during checkout. Available options may vary depending on your location, order value and payment service providers.
18. Can I change my shipping address after placing an order?
If you need to change your delivery address, contact our customer support as soon as possible with your Order ID. Address changes may only be possible if the order has not yet been dispatched.
19. What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeline, please contact us with your Order ID. We will check the shipment status and assist you accordingly.
20. How can I contact Shafaf?
For questions regarding your order, cancellation, damaged products or exchanges, contact us through:
Email: hello@shafaf.co.in
WhatsApp: +91 90440 48852
Website: www.shafaf.co.in
Please keep your Order ID available when contacting us about an existing order so that our team can assist you faster.
Important Note
For complete details regarding shipping, cancellations, exchanges and refunds, please refer to our Shipping Policy, Cancellation & Exchange Policy, and Return & Refund Policy. In case of any conflict, the applicable policy and your rights under applicable law will prevail.