Refund policy

Return, Exchange & Refund Policy

A. General Return Rule

We maintain a strict No Return Allowed policy for standard change-of-mind purchases, stylistic preferences, or size variations due to the delicate and personal nature of jewellery and accessory items.

B. Exceptions (Damage or Wrong Product Delivery)

Returns and replacements are only permitted if you receive a physically damaged item or an incorrect product different from what you ordered.
Mandatory Proof Requirement: To claim a replacement or refund for damaged or incorrectly delivered items, you must share clear unboxing images and video proof via email or WhatsApp within 24 hours of delivery. Claims raised after 24 hours will not be accepted.

C. Refund Guidelines

For Cancelled Orders: Full refunds are processed for orders successfully cancelled before dispatch. The amount will be credited back to your original payment method within 5–7 business days.
For Damaged / Wrong Items: Upon successful verification of your unboxing video/image proofs by our quality team, you can choose between a full replacement or a complete refund.

4. Customer Support & Contact Information

For any assistance, cancellation requests, or reporting damaged/wrong deliveries within the 24-hour window, please connect with us via: