Terms of service

Terms of Service

Effective Date: 25 August 2026

Welcome to Shafaf. These Terms of Service ("Terms") govern your access to and use of the Shafaf website, online store, products and services. By visiting our website, creating an account, placing an order or purchasing any product from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

1. About Shafaf

Shafaf is an online retail brand offering jewellery, accessories and related products through its website and other authorised sales channels.

In these Terms, "Shafaf", "we", "us" and "our" refer to Shafaf. "You", "your" and "customer" refer to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use the Shafaf website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorised access to our website, systems or accounts.

  • Copy, reproduce or distribute our website content without permission.

  • Introduce viruses, malicious code or other harmful material.

  • Interfere with the operation or security of the website.

  • Use automated systems to scrape, copy or collect website content without our written permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, prices and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography conditions.

Product images are intended to represent the products as accurately as reasonably possible. Minor variations in finish, colour, texture, size or appearance may occur, particularly with handmade, plated, textured or naturally varying materials.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the product will remain available until checkout is completed.

If an ordered product becomes unavailable after your order has been placed, we may contact you regarding the available options or process a refund for the unavailable item.

5. Prices and Taxes

All product prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.

Prices, discounts, offers and promotions may be changed at any time without prior notice.

Applicable taxes and delivery charges, where applicable, will be displayed during the checkout process.

In the event of an obvious pricing or product information error, Shafaf reserves the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

6. Orders

When you place an order, you are making an offer to purchase the selected products from Shafaf.

An order confirmation may be sent to your registered email address or mobile number after the order is received. An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to refuse, cancel or limit an order in circumstances including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect or incomplete customer information.

  • Shipping restrictions.

  • Duplicate or unusually large orders.

  • Violation of these Terms.

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method.

7. Payment

Payments may be made through the payment methods made available on our website.

You agree to provide accurate and complete payment and billing information.

Shafaf does not knowingly store complete payment card information on its own systems where payment processing is handled by third-party payment service providers. Payment transactions may be subject to the terms and privacy policies of the applicable payment provider.

We are not responsible for delays, failures or errors caused by third-party payment processors, banks or financial institutions, although we will reasonably assist in resolving genuine payment-related issues.

8. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer at checkout.

Estimated delivery timelines displayed on the website are indicative and may vary because of factors such as courier delays, weather, holidays, public restrictions, incorrect addresses, remote locations or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact details.

Please refer to our Shipping Policy for detailed information regarding shipping charges, delivery timelines and other shipping conditions.

9. Cancellation, Returns, Exchanges and Refunds

Orders may be cancelled, returned, exchanged or refunded only in accordance with Shafaf's applicable Cancellation & Exchange Policy and Return & Refund Policy.

Certain products may be excluded from cancellation, return or exchange because of their nature, hygiene considerations, customisation or other applicable conditions. Any such exclusions will be communicated in the relevant policy or product information.

Customers must follow the applicable return or exchange procedure and provide the required order details, photographs or other information where requested.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable law.

10. Offers and Promotions

Shafaf may periodically offer discounts, promotional codes, limited-time offers, bundles or other promotional benefits.

Unless specifically stated otherwise:

  • Promotional offers cannot be combined with other offers.

  • Promotional codes may be subject to minimum order values or other conditions.

  • Offers may have specific validity periods.

  • Shafaf reserves the right to withdraw or modify an offer where permitted by applicable law.

The terms applicable to a particular promotion will prevail over these general provisions to the extent of any inconsistency.

11. Intellectual Property

All content appearing on the Shafaf website, including but not limited to logos, brand names, photographs, product images, graphics, designs, text, product descriptions, videos, icons, layouts and other materials, is owned by or licensed to Shafaf unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, create derivative works from or commercially exploit our content without prior written permission.

The Shafaf name, logo and associated brand elements may not be used without our prior written consent.

12. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial or other content to Shafaf, you confirm that:

  • The content is accurate to the best of your knowledge.

  • You have the right to submit the content.

  • The content does not violate any law or third-party rights.

  • The content does not contain offensive, abusive, misleading or unlawful material.

By submitting content, you grant Shafaf permission to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

Shafaf reserves the right to remove content that it considers inappropriate, unlawful, misleading or inconsistent with these Terms.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, courier services, social media platforms or other services.

Third-party services are governed by their own terms and privacy policies. Shafaf does not control and is not responsible for the availability, content, security or practices of third-party services.

14. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

Website access may occasionally be suspended or restricted for maintenance, technical issues, upgrades, security reasons or circumstances beyond our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Shafaf will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

These Terms do not affect any consumer rights or remedies that cannot lawfully be waived.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Shafaf harmless from claims, losses, liabilities, damages and reasonable expenses arising from your unlawful use of the website, violation of these Terms or infringement of third-party rights.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store and process information relating to customers and website visitors.

Please review our Privacy Policy before using the website or placing an order.

18. Changes to These Terms

Shafaf may update these Terms from time to time to reflect changes in our business, website, products, services or applicable legal requirements.

The updated version will be posted on this page with the revised effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer authorities, courts having appropriate jurisdiction in India shall have jurisdiction over disputes arising in connection with these Terms or your use of the website.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

21. Contact Us

If you have questions about these Terms, your order or any of our policies, please contact us through the contact details provided on the Shafaf website.

Brand: Shafaf
Email: Hello@shafaf.co.in
Phone: 9044048852 & 7678470708

Last Updated: 25 August 2026